A friend of mine, a manager at Best Buy, send me a ‘heads up’ email after he read my posting about HP’s lack of adequate support for Windows 7 a couple of days ago.
His issue has to do with a ‘high-end’ HP PhotoSmart C6180 that will not SCAN documents/photographs into a Windows 7 folder. My friend, ‘Bob,’ raised a trouble ticket with HP on October 26.
Bob, is one of the most EXPERIENCED and proficient PC guys I have ever had the pleasure to deal with. He knows his PC stuff inside out. He started testing Windows 7 the day the beta was available — among other things because he knew I was interested in getting a Windows 7 machine. So, that is the background. Bob, when it comes to PCs and Windows is an ‘insider.’ That is what makes HP’s pathetic attempts to ‘fob’ him off both amusing and sad at the same time.
For a start, we now have proof that they really must be hiring clowns as techies at HP. The email Bob forwarded to me, that he had received from HP, has nine (9), yes, nine, ‘RE:’s on the SUBJECT LINE! God have mercy. OK, so this shows that there has been, whatever, nine, maybe ten, replies to this email … BUT you would THINK that the HP person would delete some of these RE:s.
You have to read this email. Since, it is lengthy CLICK HERE to read it. [Mike Townsend of Lakes Region PCs very kindly let me create a ‘blind’ page on his Web site so I can post this letter online. Thanks, Mike.]
Also, thanks Bob. Hope they fix it for you soon. You should have bought an Epson. I only bought an HP because Epson doesn’t make lasers.