The files were not locked, but I had a padlock icon against seven of my files, Excel and Word.
It proved to be a Windows 7 Permission issue.
Had an online, share-the-screen session with Microsoft support this morning. They fixed it. Kudos to Microsoft support (outsourced to India). I dealt with two guys today. Both Indian. OUTSTANDING. Made me feel proud and I am Sri Lankan.
Here are the basic steps, per Microsoft of fixing the problem:
1) Right click on the Document and click on properties
2) then click on security on the top tab
3) then click on Advanced and then click on owner
4) then select the administrator then click on apply and ok
5) then click on permissions and then click on add
6) type everyone and select allow to all << type in the word everyone. That is the key. >>
OK. Try it. When you get into the panels described above … you will get the drift.
We, online, fixed four files together. Then I allowed them to get off. I also made sure that the screen sharing software got removed. Actually happens automatically, but I double checked.
I have to say, this was impressive. Outsourcing has really made a HUGE difference. A decade ago you couldn’t get any sense out of MSFT support.
I fixed the last three files on my own. So I remember the steps. IF you have real troubles contact me. IF I can’t help you, I have the magic 1-800 number.
Hope this helps.