I reported this problem just over a month ago.
Two days ago I checked with ‘Bob,’ a very PC-savvy, Manager at my local Best Buy, whether he had managed to get this problem fixed. His reply was a terse ‘No.’
I just checked. HP does have 32- and 64-bit drivers for this all-in-one. There is also a RECENT [i.e., December 2009] patch for those upgrading from Vista to Windows 7. Hhmmmm. Doesn’t sound good.
I then just did a search of HP’s support site for scan problems for this all-in-one. BINGO.
Found this: The Scan Button on the All-in-One Does Not Function When the Product is Connected to Windows Vista.
I guess this problem has carried over to Windows 7. SHAME.
I have never been a great fan of HP. Yes, I own HP stock because I appreciate that stock performance is not in any way tied to my very critical expectations of IT companies. But, I am hoping that my HP stock will be gone this Friday. I bought a Dec. 19 call on it for $49. It is at $51 today. (But, I still made money on the call. << smile >>)
HP could do so much better if they would cut back on their portfolio and focus on selling a few ‘thousand’ quality products, rather than tens of thousands of sub-standard products. I haven’t even looked, recently, at all the folks screaming blue murder at the inferior i7 machines they got from HP — the issue here being motherboards that were not exactly i7 compatible. But I do know one thing, come Dec. 26 you will be able to get some great ‘deals’ on HP machines. They are going to have a lot of inventory left over.