I have seen a lot of visits HERE from folks doing searches on “Acrobat 9 and Windows 7 (issues).” So I want to help.
Yes, I have noticed an issue. The PROMPT SCREEN to ask where I want my new pdf saved does NOT appear in front of the document. It appears behind the document!
That is strange if you think about it. It could sure have ‘newbies’ guessing, seated there waiting to see what they should do next. I will have to look next time. Not sure if there is an indication on the task bar.
I have a dual monitor configuration, with my main monitor being a 24″. I also don’t, EVER, maximize any of my windows. I like to see desktop, even if I have 7 tabs open in FireFox as I have now. (In reality, given that I always have one instance of FireFox on each monitor, right now I have 13 tabs. Don’t ever accuse me of being a ‘Type A’ personality. I will take umbrage to that. I am a ‘Type A++’.) So I can usually see the PROMPT SCREEN peeking out at me from behind the document window.
Strange that. You would think somebody at Adobe saw that during testing. I had a quick look around. Can’t see any options that would affect that.
Though I had 7 days left on my free, 30-day trial, I decided to cough-up and buy my license today — today, being Cyber Monday. (I also happened to have my wallet with my credit cards up here with me since I was also helping Amazon and LL Bean with their sales figures by doing some Christmas Shopping, though I did most of it at my local Wal-Mart.)
I could get a Product Key online. Over the years I have done this a few times and had problems a couple of times getting Acrobat to activate. So, understandably I was leery.
Started with the online process. A BOX came up offering me Instant Chat. ‘Steve,’ (who in reality was probably Shankargamma Ravisutra Venkatragaman Patil in Bangalore) came online and said he could handle it. I then said can he make sure that it would activate given that I was only paying for an UPGRADE and I was upgrading from Acrobat 6 Professional. The person, it could have been a girl, was most likely from the Sub-Continent (as am I). There was no beating around the bush. Said that they were a 3rd party call center and did not have access to Adobe product registration database. I thanked him/her and closed the session. So refreshing to deal with folks who are upfront. There was no pressure or equivocation. I liked that.
My screen also said call 8xx-who-ever to talk to a live person. Tried that. There was about 23 prompts. Finally after about 4 minutes a friendly female voice came on. She, like ‘Steve,’ was all gung-ho to upgrade me. But, as you know I am paranoid. I ask lots of question. So, I asked her how this process would work. She told me she would ship me a DVD today. I said I didn’t want a DVD. I already had 9.2.0 downloaded. Just wanted the Product Key. SHE COULD NOT DO THAT!
So did the online route. It, as these things go, was relatively painless. Gave me the key on the 2nd screen after I gave it my credit card.
Here is a TIP. You can cut-and-paste it … ignoring the boxes. It works.
But since this was an upgrade it also wanted my Acrobat 6 Pro license. I had that. I typed it in (saying, I can’t believe I came up with this damn scheme).
Worked. Then it BUGGED me to Register. I wasn’t going to. Then remembered that Adobe does tell me every once in awhile that I do need a major bug fix.
All worked. Compared to the last time, which was probably 6 years ago, it was a piece of cake. As I said before, Adobe has got its act together.
So I now have Acrobat Professional 9.2 — all paid up. Checked for updates. No updates.
I will keep you posted.